5 Payment Solution Tips to Remember

Content King-7

Easier payment options define your market reach, customer satisfaction and loyalty.

5 Payment Solution Tips to Remember (Credit Card)

eCommerce offers an easier shopping choice for both household essentials and rare favorites, made a necessity by notoriously heavy traffic in Southeast Asia’s major cities. Growing delivery options significantly decreased delivery time to a day in certain cities. Talk about guilt-inducing shopping options sans the tiring walk and carry, right at your fingertips. This also means that paying should be way easier than queuing for hours in long lines.

5 Payment Solution Tips to Remember (Type)Offer as many payment options
While variety boost up sales, offering varieties of payment options also attracts all types of customers. Cash on delivery lets you attract middle income families that are otherwise wary of credit cards. While payments through payment centers enable customers to think through their purchases and lessens the pressure of otherwise needing to cancel orders.

5 Payment Solution Tips to Remember (Coins)Consider online payment methods

PayPal led the way in popularizing online payments, receiving or transferring cash and funds from border to border with minimal to no extra charge. But PayPal isn’t the only online payment solution. TrueMoney for example by Ascend Group specializes in payment solutions for its Thailand base, with presences in Cambodia, Myanmar and Indonesia, and is set to expand operations in Southeast Asia.

5 Payment Solution Tips to Remember (Checklist)Make payment terms as simple as possible
Just like in literature, keeping things straight and simple always make a great story, a testimonial that is for repeat customers. Customers often get turned off by too many information forms required. Simplify or reduce information required as possible but better yet, auto-generate content in form fields for ease, especially if the information required has been filled in other related websites in the past.

5 Payment Solution Tips to Remember (Online Shopping)Offer staggered credit card payments
Not all credit card owners can afford immediate payments and may opt for laddered payment schemes whenever possible. While banks occasionally introduce downpayment terms for partner businesses, it would be better if your business would be first to implement the measure. Be sure to consult your finance team and banks affiliated in order to avoid unnecessary penalties or faster arrangements.

5 Payment Solution Tips to Remember (Delivery)Make cancellations and refunds easier too
While it hurts to have to cancel orders, accept product returns that may cannot be resold and facilitate refunds, your assistance and speed can make an impression. They can go back soonest and this time purchase successfully in your website. As much as payment terms need to be simple, so too should this otherwise lengthy process in order to translate a cancellation into a future and continuing revenue.

Fruits (Traffic (4 Reasons Why Your Company Should Blog)

Add a bit more customer service and after sales service, now you have a recipe for success. Remember, more than just the offerings and services, it’s the experience that matters most. Take these tips to heart, you’re a step closer to snag that eCommerce success story.

Keep the Spirit Burning: Ascend Group’s Secret to Employee Satisfaction

Ascend Culture-5

Successful companies consider good customer service as a major keystone of growth, however, there’s one missing link.

Ascend Group's Secret (Ascend Culture)

Customer service may bring in continuous revenue, but employee satisfaction actually keeps it alive in the first place. Ascend Group drives to redefine not just online services but also the quality of employee life and career growth. With the launch of affiliates like Aden in the ASEAN, Ascend Group exports this unique culture of good employee relationship and high-spirited working environment.

How’s it done? Here are some examples we’ve found around Ascend ventures in the region:

Ascend Group's Secret (Ascend Culture 2)Monday breakfast  meals
Employees’ battle with the morning rush and traffic jam daily, and sometimes an intended skip of breakfast to meet the rush. Monday morning meets Ascend employees of Manila with a load free of breakfast. Cheese steak, clubhouse, bread and coffee, to simply eggs with a pleasure of bacon and hotdog are some of the company’s way of incentive to make sure that a new week gets a good kick start.

Ascend Group's Secret (Ascend Culture 3)Friday afternoon snacks
Thank God it’s Friday at Ascend’s free snacks and drinks. Mid-afternoon refreshments help each worker finish the Friday haste with joy and grace. Escape for a few minutes, breath out from today’s deadline rush, laugh for a while. Each worker at Ascend is given a little time to unwind amidst the fast pacing day. Perhaps adrink or two all the way can accomplish hardier tasks ahead.

Ascend Group's Secret (Ascend Culture 4)Game room facility
Game room at Ascend also functions as a recreation area used for variety of purposes such as parties, movie night, quick meetings and other casual use. Graphs and charts, heaps of inbounding items, and queueing customer calls might bring down employees and leave them drained after an intense day of work. It serves as an outlet to replenish, boost morale, and even improve camaraderie among the employees.

Ascend Group's Secret (Ascend Culture 5)Friday night specials
Board game battles, movie night, chips and drinks on a Friday night. Seasonally, these brings a much needed pause for a string of overtime work that sometimes eats up a weekend. These are just some of the activities during Friday evening conducted at Ascend office as stress reliever and a bit of past time while the employees are waiting for the perennial traffic jam to ease.

Ascend Group's Secret (Ascend Culture 6)Team building activities
Activities like in-between break for fun activities or taking the employees out of the office helps them eliminate distractions and simply have fun. Out-of-town with custom activities in corporate team buildings improve organizational productivity and identify team’s strengths and weaknesses. It is also a way of resolving personal issues among a particular group, improving the worker’s morale and leadership skills.

GAscend Group's Secret (Ascend Culture 7)enerosity Jar
Fostering teamwork also means teaching everyone how to share extra bit of blessings for others that may not enjoy as much. This is the spirit of why the “Generosity Jar” was placed, especially for employees that need extra food to get by another salary day. Candies, packaged food and other dry edibles can be placed inside designated jars. Now, even the counter-top itself now serves as one big jar.

Culture, or specifically “corporate culture,” is a continues process that goes through a bit of test and trials, but for sure, a culture that embraces employee welfare is on the road of success. Perhaps, we need to look at things on another perspective, or in the case of Ascend — the Kaizen perspective.

Ascend Group's Secret (Ascend Culture 8)

Is your company on the right track? Try these activities to take your employee satisfaction to a whole new level.