Successful companies consider good customer service as a major keystone of growth, however, there’s one missing link.
Customer service may bring in continuous revenue, but employee satisfaction actually keeps it alive in the first place. Ascend Group drives to redefine not just online services but also the quality of employee life and career growth. With the launch of affiliates like Aden in the ASEAN, Ascend Group exports this unique culture of good employee relationship and high-spirited working environment.
How’s it done? Here are some examples we’ve found around Ascend ventures in the region:
Monday breakfast meals
Employees’ battle with the morning rush and traffic jam daily, and sometimes an intended skip of breakfast to meet the rush. Monday morning meets Ascend employees of Manila with a load free of breakfast. Cheese steak, clubhouse, bread and coffee, to simply eggs with a pleasure of bacon and hotdog are some of the company’s way of incentive to make sure that a new week gets a good kick start.
Friday afternoon snacks
Thank God it’s Friday at Ascend’s free snacks and drinks. Mid-afternoon refreshments help each worker finish the Friday haste with joy and grace. Escape for a few minutes, breath out from today’s deadline rush, laugh for a while. Each worker at Ascend is given a little time to unwind amidst the fast pacing day. Perhaps adrink or two all the way can accomplish hardier tasks ahead.
Game room facility
Game room at Ascend also functions as a recreation area used for variety of purposes such as parties, movie night, quick meetings and other casual use. Graphs and charts, heaps of inbounding items, and queueing customer calls might bring down employees and leave them drained after an intense day of work. It serves as an outlet to replenish, boost morale, and even improve camaraderie among the employees.
Friday night specials
Board game battles, movie night, chips and drinks on a Friday night. Seasonally, these brings a much needed pause for a string of overtime work that sometimes eats up a weekend. These are just some of the activities during Friday evening conducted at Ascend office as stress reliever and a bit of past time while the employees are waiting for the perennial traffic jam to ease.
Team building activities
Activities like in-between break for fun activities or taking the employees out of the office helps them eliminate distractions and simply have fun. Out-of-town with custom activities in corporate team buildings improve organizational productivity and identify team’s strengths and weaknesses. It is also a way of resolving personal issues among a particular group, improving the worker’s morale and leadership skills.
Fostering teamwork also means teaching everyone how to share extra bit of blessings for others that may not enjoy as much. This is the spirit of why the “Generosity Jar” was placed, especially for employees that need extra food to get by another salary day. Candies, packaged food and other dry edibles can be placed inside designated jars. Now, even the counter-top itself now serves as one big jar.
Culture, or specifically “corporate culture,” is a continues process that goes through a bit of test and trials, but for sure, a culture that embraces employee welfare is on the road of success. Perhaps, we need to look at things on another perspective, or in the case of Ascend — the Kaizen perspective.
Is your company on the right track? Try these activities to take your employee satisfaction to a whole new level.